Draft for review. Legal operator disclosures, tax treatment and retention details remain under review. Paid checkout is disabled until publication.
Seven-day request window
Request a voluntary refund through support within seven days after the payment is verified. Include the payment reference, account and amount requested. Do not send API keys, passwords or private prompts. Refund requests are reviewed manually; submitting a request does not automatically change your credit balance.
Unused credit and proportional fee
For a paid top-up, the refundable amount is its unused purchased credit plus the same unused proportion of its M82 fee, rounded to two decimal places and capped at the original payment. For example, from NPR 1,000 paid / NPR 940 credit / NPR 60 fee, if NPR 470 of that purchased credit remains unused, the refund is NPR 470 credit plus NPR 30 fee, totaling NPR 500.
Review and payment method
We must verify payment ownership, remaining purchased credit, pending reservations and previous refunds before approving an amount. Used credit and promotional credit are excluded from voluntary refunds. Refunds are returned to the original payment method where supported. We will tell you the approved amount and provider processing estimate; timing depends on the payment provider. No automated partial-refund facility is promised.
Payment errors and legal rights
Duplicate payments, a deducted payment with missing credit, unauthorized payment allegations and provider-reported refunds require reconciliation and review. Contact support before retrying a deducted payment. Mandatory remedies under applicable law remain available regardless of the voluntary seven-day window.